Case Study
Northside Hospital System Boosts Patient Satisfaction And Bed Turnover Times With Aramark’s EVS Program
Northside Hospital System Boosts Patient Satisfaction And Bed Turnover Times With Aramark’s EVS Program
NORTHSIDE HOSPITAL SYSTEM BOOSTS PATIENT SATISFACTION AND BED TURNOVER TIMES WITH ARAMARK’S EVS PROGRAM A Case StudyTWO LOCATIONS EARN NATIONAL RECOGNITION USING SCALABLE, REPEATABLE PROCESSES Our partnership has yielded triple bottom line benefits— improving the patient experience, improving the health of our populations and reducing the per capita cost of healthcare. The success of our environmental services is critical to achieving these goals through our quality people services — and keeping our patient satisfaction scores high.” —NORTHSIDE HOSPITAL SPOKESPERSON While properly managed environmental services (EVS) may not always be visible to patients, they have a significant impact on patient satisfaction. Patients see EVS personnel for an average of 14 minutes ea