Case Study: Northgate Markets Automate their Approval Processes with Intellect 1 Challenges Solution Results www.intellect.com Challenges Northgate Markets needed a simple solution to put an end to their complex and unclear credit and return approval processes. Northgate Markets was founded in 1980. The Anaheim, CA private family owned company operates 36 stores in California and employs more than 5,000 people. The organization was dealing with an unclear and stressful credit request process for over six years. In an attempt to improve the confusion of all unclear processes and save time, Northgate Markets started using a call center to report any return issues, but they still did not see any major improvement. The problem was a cont

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