CHALLENGES Outdated Equipment & Slow Processes. Like many practices, the staff at North Texas Plastic Surgery were overwhelmed by obsolete, bulky and restrictive hardware that did not offer the mobility and functionality necessary for efficient payment processing. This made it difficult for payments to be taken anywhere but the front desk, often leading to broken patient engagement. To make matters worse, their unintegrated payment solution had turned reporting and reconciliation of financials into an unnecessarily time-consuming burden. As Grindle explained, “It would take me hours to do our financials every day with our previous system because it was not integrated. This was compounded by the fact that we had people working remotely as well as in multiple locations.

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