APRIL 2018 CASE STUDY NORTH EAST AMBULANCE SERVICE NHS FOUNDATION TRUST RESTRUCTURING MANAGEMENT TO ENHANCE Organisational profile • North East Ambulance Service NHS Foundation Trust (NEAS) operates across Northumberland, Tyne and Wear, County Durham and Teesside, covering an area of around 3,230 square miles and delivering front line services from 61 stations. • NEAS received foundation trust status in November 2011. • It offers emergency response service for 999 calls, and a patient transport service, providing pre-planned non-emergency transport for patients in the region. • Since 2013, NEAS has provided the NHS 111 service for the region, offering medical care and advice over the phone. • Specialist response services are delivered through the hazard

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