Case Study NORTH ATLANTIC SNOW CUTS DISPATCH TIME FROM 5 HOURS TO 5 MINUTES When you’re dealing with major snowstorms every week all winter long, you need to be able to reach all your employees — day or night. For North Atlantic Snow, based in Epping, NH, their snow and ice management business relies on being able to roll out employees quickly to deal with massive amounts of snow. The company used to rely on a dispatcher calling or texting each of its 100 employees, said Chris Kiper, dispatch and staffing manager for the company. This manual process took five to six hours to line up employees for every storm. THE PROBLEM When the company added an additional 50 employees, Kiper knew he had to find a better way to manage their staffing.

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