Public Safety Use Case: North American Communications Service Provider Internet & Communications Technology Industry CASE STUDY Meeting the Highly Specialized Needs of Public Safety Customers For communications services providers, meeting the needs of public safety customers such as police, fire and public health agencies requires capabilities and service-level commitments that go above and beyond standard commercial offerings. At the same time, public agencies—like any customers —have choices, and they select communications providers based on a range of factors. Pricing, is always a key consideration, but quality, reliability and security can all be as critical to decisionmakers who select which service provider to work with and are responsible for sending people into difficult s

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