10 KnowHow i 2010 i 1 11 KnowHow i 2010 i 1 norit’s global service management program is an inte- gral part of our customer partnership delivering measur- able benefits in terms of system performance, quality, cost of ownership, and sustainable production. norit’s global service management program is divided into two areas of expertise - design and operation. During the design phase typical services include proposal/ planning, contract manage

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