“At the outset, we realized we needed to achieve a reduction in operating costs, improve sales, and provide a tool for predicting customer case volumes to better compete in this sector. Any new system not only had to be compatible with our IT infrastructure, but also provide visibility and monitoring of the process into the future.” Helen Fagerheim, Director, Nordea Life Nordea Life Uses TIBCO to Streamline and Improve Processes for Handlin

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