“Employee requests are fewer and fewer, and our administrative burden is down by 50%. Freedom from non-critical tasks has been a huge value driver.” Sagar Kumar, Operations Director Nonprofit Digs Out of Paperwork to a Bright Future Universal Metro Asian Services (UMAS) automated nightly data tracking and saved 350 hours to set the stage for a bright future. The Challenge UMAS has stretched out a helping hand to immigrant populations from Asia, the Middle East, Europe, and Latin America for decades. Offering homecare services and adult daycare services in native languages, they share a care-driven, family-run company culture with all of their clients. When COVID-19 hit, the people at UMAS quickly realized the business’s evolution needed to speed up drastically to keep up w

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