SUCCESS STORY ENTERPRISE INFOR M ATION M ANAGEMENT INDUSTRY Financial Services / Health Insurance CUSTOMER 1199 National Benefit and Pension Funds CHALLENGES n Increased workload with same manpower n Paper overload resulted in lost files n Lack of transparency of data SOLUTION n OpenText MBPM BENEFITS n Data and quantitative measures track member transactions and inquiries n Faster response times n Reduced storage costs n Immediate ac

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