Waste Pro, a fast-growing waste services provider with 3,800 employees across 75 locations, struggled with inefficiencies and poor communication in its previous benefits system. HR staff spent excessive time tracking documents and confirming communications. Partnering with Businessolver and its Benefitsolver platform transformed their processes. Tools like Case Manager, Action Manager, and Document Center centralized information, streamlined communications, and reduced manual effort. Sofia, the AI benefits assistant, handled 83% of chats with 75% resolution. As a result, HR gained capacity to focus on strategy, enhanced employee communications, and improved the overall benefits experience.

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