If there were any lingering doubts that all successful businesses must make software development a core competency, the COVID-19 pandemic put them to rest. Customer interactions went digital almost overnight, and the ways businesses interact with customers, prospects, suppliers, partners and other stakeholders will be forever changed as a result. Digital businesses run on software, and the need for new applications is set to explode. International Data Corp. estimates that more than 500 million digital apps and services will be built and deployed between now and 2023, or as many as were created over the last 40 years. 1 These new applications won’t look like the old ones. Organizations have long built software to support essential business processes with the expectation that

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