THE BIG BANG EFFECT OF CENTERITY BSM ON KPN’S CLOUD & MANAGED SERVICES CASE STUDY How Centerity’s Unified BSM Platform Helped KPN Optimize Service Delivery no. 1 The Big Challenge Meeting the challenge of IT monitoring in today’s dynamic data center environments is difficult in the best of circumstances. With new applications, infrastructure methods, and novel technologies being introduced constantly and with ever-increasing custom- er expectations, the task of optimizing server-centric delivery is daunting. Meeting these challenges cannot be completely addressed with traditional monitoring tools that are typically creating silos of partial data with little actionable intelligence. What is needed is a comprehensive business service assurance monitoring platform that can provid

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