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Case Study

NJ Manufacturers Insurance Group

NJ Manufacturers Insurance Group

OnBase
Pages 2 Pages

The Challenge In the early 2000s, New Jersey Manufacturers Insurance Group (NJM), the largest writer of workers’ compensation in New Jersey and among the top workers’ comp carriers in the U.S., was struggling with its existing imaging system. Limited capabilities made workflow implementations a challenge, and its heavy paper-based process resulted in slower processing of claims, lengthy customer service transactions, and constrained visibi

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