NII Holdings Connects with WdeskResolving Pain Points While Davis felt her internal process was relatively smooth, she and her team still struggled. “One of our biggest pain points was creating our reports in word processing documents. The application frequently locked up, or it took minutes to open, or someone was in the file so you couldn’t get into it,” she says. The second bottleneck came from her outside printer. “It was never an easy process. It could take up to 24 hours to get the document EDGARized. At that point, we’d begin to make changes manually,” says Davis. That was costly too; NII paid about $100 per page for changes. When the printer went through a merger, customer service deteriorated and the turnaround time rose from 24 to 48 hours. “In a time-sensitive

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