First Guarantee Pension Limited (FGPL) is one of Nigeria’s leading pension fund administrators with about 300,000 registered retirement savings account (RSA) holders. The fund manages and invests pensions on behalf of public and private sector employees. FGPL exists to serve its clients: RSA holders rely on FGPL to open an account and generate RSA PIN from the National Pension Commission — the main administrative body of the Nigerian Pension Industry. Challenge At first, FGPL generated between 25,000–35,000 handwritten forms per year. These handprinted RSA forms contained the account holder’s personal details, employer records, next-of-kin information and biometric data. This heap of information required manual entry into a database by highly specialized data clerks on a daily ba

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