NHS Wales Case Study NHS Wales has been at the forefront of efforts to improve the efficiency of back office operations and, in doing so, release resources for patient care. Since 2006 it has operated a shared service centre providing finance support to all 10 Local Health Trusts/ Boards in Wales using an Oracle ERP system. More recently it has joined the xchangewales e-trading programme, supported by Procserve, to help Trusts/ Boards sec

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