CUSTOMER STORIES | Government & Education www.zendesk.com | support@zendesk.com | 1.888.670.4887 New Zealand Post | 1 EvolviNG to chaNGE Based in New Zeland, the New Zealand (NZ) Post is part of the national landscape integral to the kiwi way of life for 170 years. originally a traditional postal service, the NZ Post is committed to being part of New Zealand’s future and are evolving and developing their business to meet the changing needs of our customers. this involves looking at how a traditional postal service can survive and thrive in a world that is increasingly moving to electronic forms of communication. “Zendesk was significantly superior to the competition, not just based on our key criteria, and therefore clearly the best solution for our needs, ” says Rob Holmes,

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