Case study ninetelecom.co.uk Call us on 0800 970 2999 or email info@ninetelecom.co.uk for more information YOUR IDEAL BUSINESS PARTNER New York Times The London Bureau Ltd is the London office of the New York Times. The purpose of the business is to act as the base for the journalists deployed in the UK, who then provide the head office in New York with stories and reports for publication. 01 02 The driver - workforce mobilisation The original telephone system at the London office was an antiquated Avaya Index, a retired product with no room for further development. The system was badly out of date, with no ability to support many of the smart applications associated with IP telephony. Communication was clumsy and the Index telephone system added little value to the business. Even

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