Case Study

New technology uncovers need for process improvement at Mercy St. Vincent Medical Center

New technology uncovers need for process improvement at Mercy St. Vincent Medical Center

Pages 5 Pages

1 Hospital name: Mercy St. Vincent Medical Center Health system: Mercy Health Physicians: 852 Location: Toledo, OH Like many other health systems in the U.S., Mercy St. Vincent Medical Center’s most common communication channels for physicians were operators, phones and pagers. The emergence of text messaging as a fast and easy way to communicate quickly became the “path of best efficiency,” especially with residents at St. Vincent. Estab

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