CASE STUDY Networking Equipment USER Nitasha Walia, Technical Marketing Engineer PRODUCT Centercode Platform KEY CHALLENGES Scaling its beta program for a global team Managing feedback across projects www.centercode.com + Since introducing Centercode, Cisco has... Tested over 60 products Collected over 2,100 pieces of feedback Supported tests for 27 product managers OVERVIEW Cisco started out by running early field trials using email and spreadsheets. Because these tests were small, feedback was manageable. However, as the program began to scale to more product teams and testing sites, the processes became too labor- intensive to be repeatable. CHALLENGE With dozens of customer sites testing many products at a time, there was too much feedback to process and analyze. The beta

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