Nerds That Care, managing 5,000 endpoints, switched to NinjaOne after their previous RMM, ConnectWise Automate, failed to support growth and high customer care standards. Level 2 Configuration Engineer Joseph Pafundi described patch management with ConnectWise as a nightmare, with frequent patch failures and regressions. NinjaOne’s reliable, user-friendly platform streamlined endpoint management and patching, improving security and operational efficiency. This transition empowered Nerds That Care to deliver superior IT services, scale effectively, and maintain exceptional support for their expanding client base.

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