Case Study. © Acquiredigital.com 2014 Int: +44(0)116 231 8921 US toll free: +1 844 291 3501 e: customersales@acquiredigital.com w: acquiredigital.com Natwest Bank. Queue Management & Interactive Systems. Client Brief. In a busy branch our client required a solution that would help to reduce the customer waiting time and better manage the customer queues. Acquire’s Solution. Our suggestion was to install digital signage so that queuing customers could be informed about products and services currently on offer. We devised a queue management system that would monitor queues and call customers forward and also installed ‘self- serve’ points. Features and Benefits. • Opportunity to promote products and services. • Shortened perceived waiting times. • Improved cus

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