National Grid Implements Business Process Outsourcing Solution To Reduce Call Center Costs And Improve Customer Service
National Grid Implements Business Process Outsourcing Solution To Reduce Call Center Costs And Improve Customer Service
2 PagesCUSTOMER COMMUNICATION MANAGEMENT National Grid Implements Business Process Outsourcing Solution to Reduce Call Center Costs and Improve Customer Service BACKGROUND Group 1 Software and National Grid, one of the world’s largest utility companies serving the United States and the United Kingdom, recently implemented Group 1's Co-Sourced e2 Vault and e2 Service solution, part of Group 1’s Customer Communication Management (CCM) portfolio. This high
