Case Study

National Grid - Call Centre Training

National Grid - Call Centre Training

Pages 1 Pages

This multimedia e-learning product forms an integral part of a blended training programme for 4,000 emergency call centre staff. Using an appropriate mix of text, graphics, digitised photographs, video and audio, the program covers the recognition of the different types of domestic gas meters, their typical locations, isolation methods and engineer call-out priorities.  We simplified and made interactive the complex ‘No Gas’ flowchart for imme

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