National Commercial Bank Jamaica Limited Digitally Transforms Enterprise-wide Processes Case Study: Banking Challenges Processes at the bank were running on disparate systems. There was a high dependence on manual or paper-intensive operations, which lead to errors and inefficiencies. Customer communication was often delayed, leading to substandard customer experiences. Further, the bank faced challenges in adapting to the changing market, compliance and customer demands. The bank sought to unify its offerings on a single platform to offer better services to its customers and to streamline operations for its employees. Overview With more than a century of experience, National Commercial Bank Jamaica Limited has a pioneering legacy. Today, it stands as one of the largest fin

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