Namely and Central Oklahoma Family Medical Center (COFMC) ? Challenge COFMC was using a large service bureau for payroll, and experienced some issues. COFMC found it was constantly correcting things like time o and time card information. Furthermore, COFMC found the vendor’s customer service lacking–it often took three or four days just to get a reply. For HR, COFMC maintained Excel spreadsheets. These became cumbersome over time, espe

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