Case Study
MyNorwich: Improved, More Accessible Information
LOCAL GOVERNMENT WORKING WITH OUR CUSTOMERS MyNorwich: Improved, more accessible information. The MyNorwich website has enabled more of our customers to self- serve, thanks to the accuracy provided by OS data it uses... saving an estimated £15,000 over the last two years. “ ” Norwich City Council had to identify more efficient contact channels for their customers. They first looked at the various ways the public made enquiries to the