Today’s college students are digital natives, accustomed to instant access to whatever they need at the click of a mouse. So it’s no surprise that it’s frustrating for them when they have to wait up to a week for a journal article, required for their studies, to arrive through interlibrary loan (ILL). This is the dilemma that Brittany Johnson, Murray State University’s coordinator of access services, and many other ILL librarians just like her face every day. In 2011, Johnson attended the ILLiad Conference specifically to hear more about an innovative article delivery service called Get It Now from Copyright Clearance Center (CCC). The service, which is tightly integrated into an institution’s search and ILL workflow, complements ILL services by providing library patrons with the im

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