1 CUSTOMER SUCCESS STORY Multinational Financial Services Corporation OVERVIEW A major multinational financial services company, has been transforming to meet new customer demands for innovative services, delivered through digital means. Most of the projects involved in this digital transformation include both mid- range and mainframe pieces. In fact, 60 percent of processing and 70 percent of data still reside on the mainframe, making this system of record core to the company’s ability to compete against nimble disruptors. BUSINESS CHALLENGE However, because the company’s mainframe was siloed, operating with Waterfall-based processes and antiquated tools, mid-range teams were forced to wait on back-end changes and major projects were delayed waiting o

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