Case Study
MultiCare OR: Improving Care from the Epicenter of the Pandemic
MultiCare Health System, serving Washington state, partnered with LeanTaaS to implement iQueue for Operating Rooms, aiming to improve OR access, transparency, and block time management. Faced with the COVID-19 pandemic and a backlog of elective surgeries, MultiCare leveraged iQueue to streamline scheduling and increase surgeon engagement. In the two years since implementation, MultiCare achieved a 35% reduction in unused blocks, a 15.2% increase in case volume, and a 12.4% rise in prime-time OR utilization, enhancing operational efficiency and patient care.