Case study Managed Support Services MSS plc increase efficiency and achieve significant cost savings Managed Support Services (MSS) plc has more than 30 years’ experience developing and implementing tailored building services and compliance solutions across the UK. MSS plc was acquired by Rentokil Initial in November 2011 and now trades as Rentokil Initial – Facilities. MSS plc did not have an operational system in place. Company data and information was stored on multiple spreadsheets that were often incomplete, inaccurate and contained duplicate data. “Administrators would spend hours updating schedules that would be out of date within a few hours, proving to be a time consuming and resource-intensive use of time” says Piers Wilson, Financial Director at M

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