Case Study
MSP Serves as a Cyber Security Expert for their Customers with WatchGuard
MSP SERVES AS A CYBER SECURITY EXPERT FOR THEIR CUSTOMERS WITH WATCHGUARD CHALLENGE Ntiva, a managed service provider (MSP), was officially founded in 2004, doubling in size to about 30 people by 2008 and hitting the 100+ employee mark by 2016. Fast forward to 2019, and through a combination of organic growth and multiple acquisitions, Ntiva now has over 200 employees who service over 1,000 clients across multiple locations, primarily in the Midwest and east coast of the US. Ntiva works with any and all industries looking to outsource their IT, cyber security or network maintenance and monitoring. To better service their customer base, Ntiva put in place key initiatives to keep them on a course of continual improvement, which included addressing the three top pain points that cust