After nearly a decade of challenges and change, a prominent print vendor underwent a pan- European re-tender process. With a need for centralisation, cost savings, more efficient delivery, stock ownership and experience in complex customs across EMEA, the brief was difficult, but not insurmountable. Westcoast was successful in winning the business and the account has been turned around, achieving a CAGR of 52.81% over the last five years. Here’s how it happened. During the late 2000s, a prominent print vendor had localised Managed Print Service (MPS) across the UK and Western Europe, with relatively small suppliers working at a local level. After a few years, they chose to centralise much of the service, which had grown to 42 partners, making it unmanageable. One of the

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