Company Staheli West designs and manufactures hay steamers that allow commercial hay growers to harvest and bale hay anytime the crop is sufficiently dry, without the need to wait for natural dew. With a global network of dealers across multiple continents, the company builds every product to order. Scenario New order entry, product warranty status and dealer claims for repair work reimbursements were all handled via manual processes including spreadsheets, phone calls and emails. Order errors were costly and time-consuming to the business. The company also struggled to reliably record or track machine registrations. Dealers were unable to efficiently access order, warranty or claim information, forcing them to spend additional time tracking down data or clarifying ina

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