Emergency preparedness took on a new sense of urgency in the wake of the anthrax attacks that targeted the nation’s distribution networks. A majority of an agency’s emergency response officials did not have access to computers during parts of the day. One agency needed an immediate mobile solution to connect employees in the field back to its central location so as to coordinate its emergency planning and response activities. The Solution Salient CRGT first developed a map depicting how incident information needed to flow across the organization, by determining which employees would need access to the data, how they would effectively access it, and how feedback from the field would be reported to a central location and from there be redistributed back to field personnel. We then implemente

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