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Case Study

Mobile Medicare Enrollment

Mobile Medicare Enrollment

OnBase
Pages 2 Pages

The Challenge An OnBase customer since 2008, a leading Medicare HMO and Medicare Advantage provider in Puerto Rico was using OnBase enterprise content management (ECM) in multiple departments to automate workflow. But it was still handling Medicare enrollment with paper forms. The slow process of collecting and manually entering information led to lost forms, data errors and a complex experience for enrollees. The provider needed a flexible

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