CASE STUDY Mitsubishi Electric knew that the creation of data generated from their air conditioning and heating units would provide them with an opportunity to create a relationship with their customers and provide them with information to be able to improve their service. What they didn't know was how? Mitsubishi Electric generating revenue for new business line with development of application The Client Mitsubishi Electric is a worldwide manufacturer of electrical equipment with £23 billion annual turnover. Their Living Environmental Systems business unit is responsible for the manufacture & sale of heating, air-conditioning and photo- voltaic devices. They operate world-wide, with a European management tier, and then individual businesses in all of the major European countri

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