AT A GLANCE: SITUATION: • Faced with a head office move and the growing needs of its major movie business, cinema giant, Hoyts Corporation, needed a robust and reliable telephony system to reduce overhead and increase staff productivity SOLUTION: • Mitel switches, IP extensions, conference ports, a VPN Concentrator, and music on hold ports • Handsets included Mitel IP Phone IP115, IP230, IP230 gigabit, IP265 and IP8000 conference phones, and Mitel Communicator. RESULTS: Mitel UC functionality lowers overhead and gets rave reviews from cinema giant, Hoyts. • Remote capabilities for inbound agents • Free calls between the office and cinemas • Improved customer experience • Better call management Case Study: Hoyts CorporationMitel | 2 Situation When Hoyts Corporation, one of the w

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