Ministry of Interior, Estonia CASE STUDY GOVERNMENT Central and Federal Government “T his common operational tool is the first of its kind in the emergency services that covers the entire chain of activities from the emergency call center to arrival of help at the scene. The tool provides a shared platform for all emergency services. The project has already taken a new direction by the prospect of adding the police to the system." Janek Laev, Director General, Estonian Response Centre cgi.com © JANUARY 2015 CGI GROUP INC. Innovative emergency response system helps save lives. stonian Emergency Response Centre’s (EERC) “GIS-112” project seeks to reduce the response time between answering emergency 112 calls and the arrival of emergency services at the sce

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