Case Study
MINDBODY Leverages Glance to Drive Higher Adoption and Increased Customer Satisfaction
MINDBODY Leverages Glance to Drive Higher Adoption and Increased Customer Satisfaction MINDBODY is the world’s leading wellness services online marketplace. This Software as a Service (SaaS) company emerged from the simple idea that small business owners in the wellness industry should have more time to focus on their customers. From yoga studios to gyms and spas, MINDBODY provides business management software and apps that connect hundreds of thousands of passionate health, wellness and beauty professionals to the millions of clients they serve. Customer Satisfaction Drives “Stickiness” and Loyalty MINDBODY knows that in today’s subscription economy the customer has the power. Customer experience is the most important differentiator in creating brand loyalty. The key is learnin