Mill Creek Pub in Washington, facing pandemic challenges, scaled its phone system with Ooma Office to manage increased to-go order calls. Ooma's solutions included scaling extensions, using a virtual receptionist for call routing, simultaneous call rings to ensure every call was answered, and using mobile apps to avoid extra hardware costs. This enabled staff to handle orders efficiently, maintain customer satisfaction, and save on costs compared to online order commissions. The pub's focus on community connection was supported by Ooma's technology, enhancing service without missing orders.

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