Responsible for one of Europe’s busiest motorway networks, Milano Serravalle needed a professional, ITIL-aligned service desk to meet strict SLAs. OpenText Service Desk replaced an outdated in-house tool, enabling automatic escalation, priority-based routing, and centralized resource management. Page 1 imagery shows the complex Milan road system. Integration with existing ZENworks tools created operational synergy. Manual tasks were eliminated, reporting improved, and support staff gained real-time visibility into incidents. The organization now delivers faster, more reliable technical assistance across widely distributed tolling and roadside systems.

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