Overview Milano Serravalle manages the infrastructural road network in Milan and the surrounding Lombardy region—one of the most travelled ar­ eas in Europe. Founded in 1951, the company employs around 700 people and monitors mo­ torways that serve hundreds of thousands of people every day. Challenge Milano Serravalle must always be ready to respond and intervene to fix problems oc­ curring anywhere along its extensive road net work, which can range from issues with com puting systems at toll booths to failures of telephone systems or printers or networking. Stefano Zangarini, IT System Manager at Mi­ lano Serravalle, said, “The Milano Serra valle motorway and bypass is one of the most trav­ elled and congested road networks in northern Italy. Our IT staff carries out mainten

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