Overview Maccabi Healthcare Services, deploys Micro Focus Application Performance Management to detect application performance and avail- ability issues proactively, understand end-us- ers experiences and resolve problems more rapidly . With application availability approaching 100 per cent, the company delivers more effi - cient services, boosting customer satisfaction and retention via improved decision making. Challenge Israeli Healthcare All Israeli citizens receive basic healthcare as a fundamental right and participation in a medical insurance plan is compulsory . Nationals join a pri- vate, semi-private or public Health Maintenance Organization for basic treatment but many in- crease coverage by purchasing supplemen- tary services. A recent survey ranked the Israeli health

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