MFP implements Virtel to create a dialog between a WebsPhere portal and a CICS application THE CUSTOMER MFP Services results from the merge of 3 different French public services (administrative, territorial and hospital). THE CHALLENGE To improve the quality of its services, MFP needed to create a new secure WebSphere portal featuring a modern user interface and new interactive services, in order to: • Track medical expenses and reimbursements • Electronically deliver account balance reports in PDF format • Grant access to personal data such as insurance coverage, contract beneficia- ries, primary physician, and account-administration data • Locate insurance-approved medical professionals and health-care facilities • Provide general information about health care system processes • G

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