Metro Bank launched in 2010 as the first new high street bank in more than 100 years. Since then it has established itself as the highest profile of the challenger banks, growing to 55 stores, 1.2 million customer accounts and £16 billion in assets. We became the second buying member of FSQS in October 2016, joining Lloyds Banking Group. The rationale for joining a community was self-evident: regulation and effective supplier assurance can impose a huge burden on buyers and suppliers alike if not managed sensibly. By joining FSQS we have pooled resources with other buying members – we need a fraction of the resource that we would have required had we gone it alone; we share best practice on questionnaire design with the other members, as well as drawing on Hellios’ extensive

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