Overview Metro Bank uses AutoFORM to Deliver Customer Services Promises AutoFORM’s ability to link customer signatures, photographs and documents to the T emenos T24 Single Customer View is a key factor in Metro Bank’s ability to open accounts in 15 minutes. In addi on AutoFORM's provision of fast access to documents also supports Metro Bank's ability to immediately supply copy statements and to resolve customer queries immediately on request. The success of the fast account opening is certainly crea ng press headlines, but more importantly industry analysts suggest that it is a cri cal success factor to a rac ng thousands of new customers in the fi rst few months of the launch. Indeed, banking customer service analysts KeyData in tes ng the account opening service said that

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