Tracking laundry improves relations and service for Meritex Typically hotels use weight to track the amount of linens they send to be cleaned. However weight is an inexact measurement because soiled linens full of dirt and water that arrive at Meritex always weigh more that the clean linens Meritex returns. Hotels estimate how many linens they think they are sending over, but two batches of similar weights could have vastly dierent amounts of linens based on the amount of water content in each piece. In reality, hotels relying on weight have little visibility into the exact amount of linens dispatched to the cleaners, but that does not prevent them from holding Meritex accountable for any "lost" laundry. Meritex was charged for any discrepancies between the hotel’s dispatch and receiving

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