Mercado Libre chooses G Suite, Chrome Enterprise, and CloudReady for growing contact center teams The challenge A dependency on hardware and networks, along with a fleet of aging PCs that could take 5 minutes or longer to boot up, left Mercado Libre’s IT team feeling like they were always a few steps behind workers in providing good service. The solution To become more cloud-based, flexible, and productive, Mercado Libre deployed CloudReady, G Suite, and Chrome Enterprise to 3,000 front-line workers at contact centers in Argentina, Brazil, Colombia, and Uruguay. The results • Mercado Libre saved 250 productivity hours per 6-hour shift in its contact centers using CloudReady and Chrome Enterprise. • In addition to their productivity savings, Mercado Libre was able to re-assi

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